Refund policy

Refund Policy

All sales are final.

Silverwood Ceramics produces limited works, Gallery Editions, jewelry, Artist Seconds, and one-of-one pieces. These works are not interchangeable inventory.

Returns, exchanges, cancellations, and refunds are not accepted unless an item arrives damaged or an incorrect item was sent.

Final Sale

All works are final sale.

This includes Gallery Editions, jewelry, Artist Seconds, one-of-one works, and any item marked final sale.

Original and one-of-one works are not replaceable.

Artist Seconds are sold as-is. Any variations, irregularities, or cosmetic distinctions are part of the stated condition of sale and are reflected in the listing.

Damage or Incorrect Orders

If an item arrives damaged or incorrect, contact Silverwood Ceramics within 48 hours of delivery with clear photographs and, where possible, video of the item, packaging, and shipping label.

Damage claims reported after 48 hours may not be eligible for refund, replacement, or claim support.

Cancellations

Orders cannot be cancelled once placed.

At the discretion of Silverwood Ceramics, cancellation requests submitted within 24 hours of purchase may be approved only if processing, packing, or shipment preparation has not begun.

Approved cancellations may be subject to a 5% processing and administration fee.

Original shipping charges are non-refundable once an order has entered processing, packing, or shipment preparation.

International Orders

International customers are responsible for all customs duties, VAT, import taxes, brokerage fees, and local delivery charges applied by their country.

These charges are not collected by Silverwood Ceramics and are non-refundable.

Refused packages, unpaid customs charges, or abandoned deliveries are not eligible for refunded shipping costs.

Before Purchasing

Please review all listing details, dimensions, materials, photographs, and stated conditions before placing an order.

Questions may be submitted before purchase to hello@silverwoodceramics.com.